Privacy Policy

1. Who we are

Humainify is a consulting practice providing leadership development, workplace wellbeing support, and human-centred AI and change consulting to Australian health, community, and professional services organisations. We are based in Launceston, Tasmania and Adelaide, South Australia.

For privacy enquiries, contact us at: trent@humainify.com.au

2. What personal information we collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, organisation, and role
• Enquiry content: information you share with us in messages, conversations, or consultation sessions
• Professional information: your organisation's sector, size, and general challenges, to the extent you share this with us
• Communications: records of correspondence between you and Humainify

We do not collect sensitive information (such as health records, financial details, or government identifiers) unless you choose to share it voluntarily as part of a consulting engagement.

3. How we collect your information

We collect personal information directly from you when you:

• Complete the contact or enquiry form on our website
• Request a free resource or download
• Email us or contact us by phone
• Participate in a free discovery conversation, diagnostic, or consulting engagement
• Connect with us via LinkedIn or other professional platforms

We do not collect personal information from third parties without your knowledge, except to the extent it is contained in publicly available sources (such as your LinkedIn profile) that you have made accessible.

4. Why we collect your information

We collect personal information for the following purposes:

• To respond to your enquiry or request
• To deliver the services you have engaged us for
• To send you resources or information you have requested
• To communicate with you about our services, where you have consented
• To improve our services and understand our clients' needs
• To comply with our legal obligations

5. How we use and disclose your information

We use your personal information only for the purposes for which it was collected, or related purposes that you would reasonably expect. We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

• Service providers: third-party tools we use to operate our business (see section 8 below), such as email service providers, who are bound by confidentiality obligations
• Professional advisers: where required for legal, financial, or risk management purposes
• Regulatory bodies: where required by law or a court order

6. Storage and security

Your personal information is stored electronically using reputable, industry-standard services. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it securely.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Accessing and correcting your information

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, outdated, or incomplete information

To make an access or correction request, contact us at trent@humainify.com.au. We will respond within a reasonable timeframe (generally within 30 days). In some circumstances, we may be required by law to decline an access request — if so, we will advise you of the reason.

8. Third-party services we use

Our website uses the following third-party services, each with their own privacy policies:

• Formspree — processes contact form submissions. Your submitted information is transmitted through Formspree's servers. Formspree's privacy policy is available at formspree.io/privacy.
• Google Fonts — loads fonts for our website. Google may collect certain data as part of this service. Google's privacy policy is available at policies.google.com/privacy.
• Feather Icons (jsDelivr CDN) — delivers icon assets. jsDelivr may log standard access data. jsDelivr's privacy policy is available at jsdelivr.com/privacy-policy-jsdelivr-net.

We do not use Google Analytics, Facebook Pixel, or any advertising trackers on this website. We do not use cookies for tracking or advertising purposes.

9. Cookies

Our website does not use tracking cookies or advertising cookies. Your browser may store technical cookies that are essential to basic site function (such as session state), but these do not identify you personally and are not shared with third parties.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at trent@humainify.com.au and give us the opportunity to address your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page, with the date of last update shown at the top. We encourage you to review this policy periodically.

12. Contact

For any privacy-related enquiries, please contact:

Trent McHugh
Humainify
trent@humainify.com.au
Launceston, Tasmania